How to Troubleshoot McAfee Virus Scan Problems?

McAfee antivirus is a package of tools that provides excellent internet security. McAfee antivirus also provides various advanced tools for device and data security but McAfee is better known for network protection. With the growth of cybercriminals, hackers, and other internet threats; McAfee antivirus employs security tools that help to keep your network fully protected. McAfee scan removes all the filthy viruses from your computer. But if McAfee LiveSafe not scanning the PC then you should immediately get the help for fixing the error. A small virus can get you into a bigger error. 

How to Troubleshoot McAfee Virus Scan Problems

Why won’t McAfee scan my computer?

Not scanning is a common error on McAfee antivirus that can occur due to various reasons. So, you have to check every aspect that can cause you the error. You can get the error due to registry file errors, program file corruption or any issues on your Windows files. You can also get the error due to the excessive junk files on the computer. McAfee scan not responding error can also occur when you are using an outdated program. Sometimes another program can also conflict with your McAfee antivirus and can cause the issues.

Scan your computer for the errors

If your McAfee cannot scan then you can use the Windows scanner tool that scans and restores all the errors of the PC. Follow the steps given below for using the Windows scanner tool:

  1. Open the Windows device and type command on the search menu bar
  2. Hit the enter button
  3. Click yes on the permission box
  4. You will get a command prompt box on the screen
  5. Type sfc/scannow on the command prompt box and then press the enter button

Your Windows scanning tool will start running on your computer. The tool will check all the files and if it finds any corrupted file then it will fix the file immediately. After completing the scanning process; you will get a report on your screen. Now restart your computer and open McAfee’s dashboard to check whether your McAfee is working or not.

Update your PC drivers

Sometimes your PC drivers can also lead to various errors. McAfee antivirus scan not working is one of the common errors which is faced by many users due to PC drivers. Check your PC drivers for fixing the error. But finding the faulty driver is very difficult. You can’t tell easily which driver is causing the issue. Even when you get the correct driver, fixing it manually is not an easy task. If you are not sure which driver to edit then you should probably ask for technical support.

Clean out the junk files

Junk files not only occupy your disk space but can also create conflict with other programs. So you should always remove the junk from your PC regularly. Junk can cause errors while running a program or while installing new software. If your McAfee Total Protection won’t open then you can use the Windows cleanup tool. You can follow the given steps for removing the junk from the PC:

  1. Go to your Windows PC and type command on the search bar
  2. Press the enter button
  3. You will get your command prompt
  4. Type cleanmgr and press enter button

The disk cleanup tool will appear on the screen. Hit the run button and the tool will start calculating the junk on your PC. Disk cleanup tool will take some time and then you will get a list of items on your screen. Click all the junk files, unnecessary programs to remove. Make sure you are checking the temporary file box and then click on the remove button. Once you remove all the junk files from the PC; restart it and open the McAfee dashboard to check whether McAfee antivirus not scanning error got fixed or not. 

You can also edit and fix your registry files. But touch your registry editor only when you know how to fix it. Any small mistake on a registry file can get you into bigger problems. If you don’t know the exact solution then you can try reinstalling McAfee antivirus. Install an updated McAfee plan on your Windows PC and check whether now your scan is working or not.


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