How to Troubleshoot McAfee Virus Scan Problems?
McAfee antivirus is a package of tools that provides excellent internet security. McAfee antivirus also provides various advanced tools for device and data security but McAfee is better known for network protection. With the growth of cybercriminals, hackers, and other internet threats; McAfee antivirus employs security tools that help to keep your network fully protected. McAfee scan removes all the filthy viruses from your computer. But if McAfee LiveSafe not scanning the PC then you should immediately get the help for fixing the error. A small virus can get you into a bigger error.
Why won’t McAfee scan my computer?
Not scanning is a common error on McAfee antivirus that can occur due to various reasons. So, you have to check every aspect that can cause you the error. You can get the error due to registry file errors, program file corruption or any issues on your Windows files. You can also get the error due to the excessive junk files on the computer. McAfee scan not responding error can also occur when you are using an outdated program. Sometimes another program can also conflict with your McAfee antivirus and can cause the issues.
Scan your computer for the errors
If your McAfee cannot scan then you can use the Windows scanner tool that scans and restores all the errors of the PC. Follow the steps given below for using the Windows scanner tool:
- Open the Windows device and type command on the search menu bar
- Hit the enter button
- Click yes on the permission box
- You will get a command prompt box on the screen
- Type sfc/scannow on the command prompt box and then press the enter button
Your Windows scanning tool will start running on your computer. The tool will check all the files and if it finds any corrupted file then it will fix the file immediately. After completing the scanning process; you will get a report on your screen. Now restart your computer and open McAfee’s dashboard to check whether your McAfee is working or not.
Update your PC drivers
Sometimes your PC drivers can also lead to various errors. McAfee antivirus scan not working is one of the common errors which is faced by many users due to PC drivers. Check your PC drivers for fixing the error. But finding the faulty driver is very difficult. You can’t tell easily which driver is causing the issue. Even when you get the correct driver, fixing it manually is not an easy task. If you are not sure which driver to edit then you should probably ask for technical support.
Clean out the junk files
Junk files not only occupy your disk space but can also create conflict with other programs. So you should always remove the junk from your PC regularly. Junk can cause errors while running a program or while installing new software. If your McAfee Total Protection won’t open then you can use the Windows cleanup tool. You can follow the given steps for removing the junk from the PC:
- Go to your Windows PC and type command on the search bar
- Press the enter button
- You will get your command prompt
- Type cleanmgr and press enter button
The disk cleanup tool will appear on the screen. Hit the run button and the tool will start calculating the junk on your PC. Disk cleanup tool will take some time and then you will get a list of items on your screen. Click all the junk files, unnecessary programs to remove. Make sure you are checking the temporary file box and then click on the remove button. Once you remove all the junk files from the PC; restart it and open the McAfee dashboard to check whether McAfee antivirus not scanning error got fixed or not.
You can also edit and fix your registry files. But touch your registry editor only when you know how to fix it. Any small mistake on a registry file can get you into bigger problems. If you don’t know the exact solution then you can try reinstalling McAfee antivirus. Install an updated McAfee plan on your Windows PC and check whether now your scan is working or not.
Undo the changes on your device
Your McAfee antivirus can also show the scanning error when the user has made few changes on the system which are interrupting the functions. Some people face the McAfee related error after making few changes on the device. The changes you made to the system is interrupting your processes. If you want to fix the McAfee error then you have to undo the changes on the system. Open your system and undo the changes to older times. But sometimes users forget some changes he has made to the system. Reverting those changes manually is a bit difficult. For the Windows device, you can use the restore tool. Go to the Windows restore tool and run it on your device. Enter the restoring point and then the changes will revert to the older times. After undoing the changes on your computer; restart it. Click on your McAfee icon and try to run the scan.
Check the McAfee related registry files
McAfee antivirus will stop scanning when the related registry files get corrupted. When the registry files are showing you errors; you have to repair them. Go to your Windows registry editor and then edit them. But edit the files only when you know the guidelines. If you are editing the files manually then you must create the backup key for McAfee:
- Open your PC and click on the Run bar
- Type cmd on the run wizard
- Widows permission prompt will appear
- Click on Allow button
Type Regedit and press the Enter button. Now on the registry editor, check for the McAfee antivirus related keys. Select all the McAfee keys and then save them with the .reg extension. Now export those keys to your desktop. On your registry editor; repair the corrupted McAfee registry files. After repairing the files, restart your device and check for the error.
Update your Windows device
McAfee may show you running errors when the device is outdated. Outdated OS can lead to various errors. When the McAfee antivirus is showing you the scanning error then you should check for the Windows update. Open your Settings page and go to the Update and Security tab. Now check for the new update for your OS and install it. You have to restart the device to apply the OS updates and then try to scan your device with McAfee antivirus.
Remove another antivirus from the device
When the scanning process is interrupting from time to time; check for another security program. The McAfee scanning error may appear when the user has installed another antivirus on the system. While scanning the device, it starts conflicting with the McAfee antivirus. Check the installed program on your device. If you see another security program or device optimizer tool then uninstall it from your device. Delete all the associated files from the device and then run a McAfee system scan.
Reinstall your McAfee antivirus
When you are unable to fix the McAfee scanning error then try reinstalling the setup. When the error is appearing due to corrupted program files then you need to reinstall the setup. Uninstall the corrupted McAfee antivirus from your computer and reinstall the setup from the internet. Run your new McAfee setup and then check for issues.
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